Policies

Sales Policy

  • Final Sale Policy: All sales are final. Returns are accepted exclusively for defective products.
  • Liability Limitation: Gulf Ice Systems does not provide warranties beyond those offered by the manufacturer.

Payment Policy

  • We accept payments via Visa and MasterCard.
  • Customers with approved open accounts will receive Net 30-day payment terms.

Shipping Policy

Shipping Destinations

  • We ship to all 50 states in the United States.

Address Requirements

  • We do not ship to PO boxes.
  • We ship to both commercial and residential addresses.

Shipping Additional Information

  • Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.
  • For any special shipping instructions or freight accessorial requirements, please contact our customer service team before placing your order.

Inspection and Signing for Deliveries

  • Upon arrival, inspect the product for any damage.
  • Any product found damaged upon arrival must be noted and signed on the carrier delivery receipt.
  • Gulf Ice Systems is not responsible for damaged items that are accepted and signed for at time of delivery without notation

Reporting Damages

  • All reports of damage should be immediately reported to our customer service team.

Delivery Receipt Additional Information

  • Keep all packaging materials and documentation related to the damaged shipment for reference during the reporting process.
  • Promptly reporting damages ensures a smoother resolution process and helps us address the issue efficiently.

Gulf Ice Systems Return Policy

Return Period

  • Items must be returned within 30 days of delivery.

Damaged Items

  • Damaged items must be signed for upon receipt of delivery.

Return Authorization

  • All returns require a Return Merchandise Authorization (RMA) number and can be obtained through our customer service department at: 1-800-322-4853.

Condition of Returned Items

  • Returned items must be in new, unused condition and in their original packaging.
  • A 20% restocking fee may apply based on the condition of the returned product(s).
  • Equipment that shows signs of installation or use is non-refundable.

Return Shipping

  • Customers are responsible for all return shipping charges.
  • Ensure items are in their original packaging and properly prevent damage during shipping.

Refunds

  • Refunds will be applied to the payment method used for the original order.

Additional Policies