FAQ for Labor Payments

Here are some frequently asked questions regarding compensation for warranty service.

Q. How long does it take to receive payment for our services?

A. Processing of your claim begins upon receipt of the claim form and/or parts.

Unfortunately there are many steps to process warranty claims. We issue part credits within one to two weeks from the day we receive the parts and/or paperwork. Parts are processed for credit before they are forwarded to the factory. The actual processing for labor compensation doesn't begin until the factory receives, processes and sends credit to us. Although Gulf Ice Systems issues the payment to your company, we have no control of this process at the factory level. The complete processing time takes up to 30 to 45 days for the complete cycle.  Depending on problems with a claim, more delays may hold up the processing and extend the time frame.  An Ice-O-Matic FAST agent can submit the labor part of claim direct with factory and get paid much quicker, usually within 2-3 weeks from date they receive paperwork.

Q. What is the Warranty Explanation Sheet?

A. A Warranty Explanation Sheet is issued by the factory to explain any adjustments or denials.

Gulf Ice Systems reviews this information to see if it is valid and the re-issues a statement explaining the shortage. Gulf Ice Systems does not have the authority to adjust your claim. We only forward any payments issued by the factory based upon credit received; however, the factory must justify all shortages. For any instance not covered by warranty, the end user becomes responsible to compensate your company for labor.  Ultimately the manufacturer is the one paying the warranty and if they won't provide coverage then the responsibility falls back to the end-user/owner of the equipment.

Q. Can I claim more labor than is allowed by the factory?

A. You may claim any labor amount you desire, but the factory will always adjust your claim to the limits permitted by the hourly labor allowances.

Although Gulf Ice Systems reviews your paperwork, we are not allowed to make adjusts to your claim or service invoices unless authorized by your company. We will only forward your labor request to the factory for their review. They make the decisions regarding labor. Warranty pays based upon labor warranty allowances for the service done to the equipment. Any labor not covered under warranty is the responsibility of the end-user. However, you can get a Special Authorization Number to cover additional allowances not covered under standard warranty, but it must be issued from the factory.

Q. What is the standard labor rate for service?

A. That depends on what you charge per hour and the location of your business.

The factory reviews your hourly labor rate and may adjust it depending on the average rate charged in your region. Just judge it on the going rate in your area.