Gulf Ice Systems, Inc. - Ice making and beverage dispensing equipment in Pensacola, Florida

What is NOT covered under Warranty

Your company maybe dispatched on a service request, but find one of these situations that aren't covered under warranty. At this point, it then becomes the responsibility of the end-user to pay for the service on their machine. You must bill the end-user at the time of the repair. Neither Ice-O-Matic nor Gulf Ice Systems are responsible to pay your company for the conditions listed below. Anything not paid for by warranty is the responsibility of the end-user.

Listed below are two listings, one for Ice-O-Matic and the other for Cornelius; however, you will note that many of the items reference the same description. Almost all Ice Machine Manufacturers will not pay for any of the conditions found below, so these are standards in the industry. You are free to copy this list to use as a reference and to assist in explaining a non-warranty condition to your customer.

Ice-O-Matic

ADJUSTMENTS AND RESETS ARE NOT COVERED under warranty - examples of adjustments and resets include: Ice thickness adjustments, bin top adjustments, power turned off, reset of breakers, water source being turned off, power to machine being turned off, power cord repairs, adjustments to float assembly, repairs to external water supply, repairs to external electrical, filter systems, etc…). Only defects of manufacturing and/or part failures are covered as warranty conditions.

INSTALLATION PROBLEMS NOT COVERED under warranty - Problems associated with improper installation of equipment is not a warranty condition and must be corrected by the installer of the equipment free of charge. If a service agent finds that the problem is improper installation of equipment, they will bill the end-user to correct the problem. This is not a fault of machine.

CLEANING OF MACHINES ARE NOT COVERED under warranty. Cleaning of the icemaker is considered part of normal maintenance of the icemaker. Anything related to cleaning of the machine is not a warranty condition. Failure to provide preventative maintenance may void the warranty.

TAXES, TRUCK CHARGES, AND ALL FREIGHT CHARGES ARE NOT COVERED under warranty. The end-user is responsible for these charges and must be billed at the time of the repair. Any miscellaneous charge not covered under warranty is the responsibility of the end-user.

BILLING IS ALLOWED FOR ONE MECHANIC, straight time only, no overtime. All warranty allowances are based upon a repair made by one technician. Ice-O-Matic doesn't pay to train technicians to repair their equipment. All service companies should already be qualified to repair Ice-O-Matic equipment and be licenses to repair refrigeration systems.

MULTIPLE SERVICE CALLS MADE TO CORRECT A PROBLEM WILL NOT BE COVERED under warranty. All warranty allowances include diagnostic time and repair time. All technicians should be qualified to service the equipment within the allotted warranty allowance. All service agents should carry truck stock on hand to cover standard repairs. Only the actual repair of the equipment is covered per the factory authorized hourly rates.

EXTENDED TRAVEL NOT COVERED under warranty. Ice-O-Matic has a travel allowance of 0.5 (30 min). They will pay you to travel to the equipment to be repaired. However, anything over this time is not covered under warranty.

There may be occasions or situations that requires special consideration for the repair. A request can be made to Ice-O-Matic service and/or warranty department to request a special authorization number. This number should be placed at the top of the claim form in the indicated section. If you have a valid reason the factory will work with you (1-800-423-3367 - dial 0 - ask for technical service department).

CORNELIUS

Owner / End-User Responsibility

Adjustments and Equipment resets are not covered (Ice thickness adjustments, loss of power or water, breakers turned off, bin switch adjustments, etc…)
Cleaning of machines not covered (part of normal preventative maintenance. Not a defect or fault of the machine.)
Taxes, Truck Charges and any Freight Charges are not covered under warranty
Installation problems are not covered under warranty - this is the responsibility of both the installer and / or end-user of the equipment. The equipment is not at fault if it is improperly installed or the location is such that limits the functioning of the equipment to perform as intended.
Travel charges, mileage, premium labor for holidays, weekend charges, overtime, and flat rate service call charges are not covered under warranty.
Warranty will not cover labor and/or parts for neglect, abuse, misuse, accident, fire, flood, freezing or any act of nature.
Billing is allowed for one mechanic (straight time, no overtime) Labor rates based upon one technician.
Multiple service calls to correct a problem will not be covered under warranty. Warranty pays only for the actual repair of the equipment. Diagnostics is included in the labor rate.

Anything not covered under warranty is the responsibility of the Owner / End-user of the equipment. Gulf Ice Systems, Inc. will not be held accountable for any instance not covered by factory warranty. We process all warranties through the manufacturer and compensate the service agent based upon the warranty compensation received by them.