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Is your equipment
not working properly?
Service Dispatch Requirements
Gulf Ice Systems, Inc. provides professional service to repair
and service all equipment related to ice making and beverage
equipment. We
provide both warranty and non-warranty service either by our service
department or by sub-contracted service agent.
In order to provide service, there are some requirements for
information needed by our service manager, so he can dispatch your
service request appropriately.
1) Model and Serial number of
the equipment is required. This is to identify type and age
of machine. This allows us to determine warranty status and
also allows us to identify sales information.
2) Type of service call.
Please identify the service request as either a warranty or
non-warranty. Note: Keep in mind that even when equipment is in
warranty, the type of service done to the equipment may not classify
as warranty and you maybe billed.
3) What is the problem
with the equipment. Our service manager can often determine
what is wrong with the equipment based on the symptoms and can
prepare any parts needed ahead of time to save on downtime.
CUSTOMER CONTACT INFORMATION (Required to
dispatch)
1) Company
2) Contact name
3) Contact Phone numbers
4) Address where equipment is located
5) Email address (if applicable)
You can contact our service manager and request a service
dispatch by the following, either by phone, fax or by using the online request
form provided. Please provide required information to
our service department at (850) 474-4858 (x114)
Upon receipt of your request for service, a service
dispatch request will be scheduled by our service manager and
an agent will contact you to schedule diagnosis and/or repairs.
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