ICE-O-Matic FAST AGENT Program

FAST stands for "Factory Authorized Service Team". 

An "Elite" FAST company performs direct warranty service for Ice-O-Matic.  They operate with a stated goal of 6 hour response time, 24 hour repair with an accuracy level of 95%. Elite FAST agents have several qualifications that they must meet to be considered as an Elite FAST Agent.  They operate under a service agreement with IOM, maintain an inventory of IOM parts on service vehicles, must be insured or bonded, and attend IOM training schools.  Elite FAST agents will often be called upon to provide service for chain accounts and other contracted accounts.  Elite FAST agents should maintain an active account with the local distributor and the account with the distributor must remain in good standing.   Please contact Ice-O-Matic technical service department for more details and interests to participate in this program.  They will provide you with the information and benefits for becoming an Elite FAST agent.

A "Standard" FAST company is a service company, trained in the repair of Ice-O-Matic ice machines, and registered with IOM.  These companies are the secondary companies that provide warranty service.  FAST companies may also file warranty labor claims directly through the factory but are not under a contract.  Some of the requirements as a standard FAST agent are providing 24hr emergency service, must be insured or bonded, attend IOM service schools within a 2-yr period and maintain an account with a local IOM distributor.  Please contact Ice-O-Matic technical service department for more details and interest in joining the program.

If you become a FAST agent, please notify Gulf Ice Systems, so we can put you in our database and upgrade your agent status.

STATE of FLORIDA AND ALABAMA - Gulf Ice Systems, Inc. maintains several State contracts for Ice-O-Matic ice makers.  As a registered FAST agent or GIS Master Agent, we will call upon you to provide service to these customers or agencies. This can often lead to other refrigeration work and maintenance contracts between you and the end-user.  Providing service to these customers could be a benefit to your company if it leads to a maintenance agreement between you and the end-user.

Master Service Agent Program

Gulf Ice Systems, Inc. maintains an extensive database of service agents. Many of these agents are classified as Master Service Agent.  We developed this program to track qualified service agents and provide coverage within our territory and sales areas.  If you are interested in being called upon to provide service, please fill out the online MSA form and send your information, or print it out  and either fax or mail it to our Warranty Department.  A link is provided below.   The MSA program is not limited to just Ice-O-Matic as we carry a full line of beverage equipment and Ice makers for other manufacturers.

As a Master Service Agent for Gulf Ice Systems, we will notify your company of Ice-O-Matic service schools, and place your company as a preferred service agent for any service and installations in your area of coverage.

This program is not a contract. By accepting to become a MSA, you are notifying us that you wish to provide service within your area of coverage.  This program doesn't establish any territorial boundaries between service companies. This program establishes your company as a sub-contracted representative of Gulf Ice Systems, Inc. for service and installations and preferred customer referral for maintenance contracts and related services.

There are requirements which must be met before your company can be considered for the MSA Program.  The workers compensation laws in Florida requires persons contracting work maintain certificates of insurance showing that the sub-contractor is insured for liability and workers compensation coverage. Due to these requirements by the State of Florida, we require that you provide us with a certificate of insurance showing commercial liability and workers compensation coverage. Failure to provide this material will result in taking your company out of the GIS Service Network for contracted services and installations (You must be insured for liability and workers compensation).

CLICK HERE FOR THE MASTER SERVICE AGENT FORM.